Checking in regularly with your staff and clients to see how well things are running is the first step in how veterinarians can improve their practice. Find out what is working and what needs improvement. The most important things are an efficiently run practice, healthy patients, and satisfied clients.
Management
Management covers a broad spectrum, from scheduling to supplies and everything in between. Stay up to date with the latest technology that can help you manage your practice.
Software Systems
There is software available for time tracking, which will speed things up for both the veterinarian and staff. Time tracking can be used for clerical tasks such as clocking in and out. Software can also be used to manage orders, schedule appointments, and send automatic reminders for patients.
Book Patients Before They Leave
It is helpful to get the next needed exam in the books before a client takes your patient out of the office. Clients will appreciate this efficiency as it is one less thing they will need to remember to do later.
Technology
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Especially for large animal veterinarian practices, advances in technology are constantly being made, such as standing CT scanners that make imaging easier on equine patients.
Stay up to date and invite veterinary medical equipment salespeople into the office for education reasons and to understand the latest advancements in veterinary technology.
Customer Service
It takes much more than the most advanced technology and a well-managed office to create loyal clients who will keep returning to you. Customer service is a top priority as well.
Encourage staff to always be friendly as clients and patients enter the practice for a visit. Situations can be stressful with a mix of humans and animals in a waiting room. Your staff needs to be understanding in the event someone’s dog has an accident or a cat won’t stop hissing. Offer training to instruct staff on how to comfort patients who may be losing a pet they love.
Understanding how veterinarians can improve their practice—and reevaluating your practice when necessary—will help you maintain a practice that clients look forward to bringing their animals to.