When you think of businesses that are the most prone to lawsuits, you probably think of medical centers, product manufacturers, and so forth. But if salons don’t come to mind, they should. You run a business that provides a service and involves the use of products that can potentially harm clients if used incorrectly. Therefore, it’s important to learn how to lower liability risks at your salon. Explore practical methods below.
Communicate Clearly With Clients
The root cause of anger or dissatisfaction for many salon clients is a lack of clear communication. Maybe one of your aestheticians didn’t understand the client’s vision, or maybe they made assumptions about the client’s wishes. This should never happen. Even if the client isn’t immediately clear, it’s the job of you and your employees to ask the right questions.
Take the time to discuss each client’s service expectations and explain all procedures thoroughly. Additionally, encourage clients to share their medical history, allergies, and sensitivities.
Stock Only the Best Products
The products you choose reflect your salon’s standards and affect both client satisfaction and safety. Use high-quality, professional-grade products from reputable suppliers to reduce the risk of adverse reactions or poor results. Also, check expiration dates regularly and discard items that are no longer safe to use. Keep detailed records of the products used for each service to ensure traceability if any issues arise.
Perform Patch Tests
If you’re using a product on a client that they haven’t been exposed to before, it’s highly recommended to perform a patch test. A quick patch test before the appointment can prevent serious allergic reactions and reassure clients that you value their safety.
Always follow manufacturers’ guidelines for patch testing, and keep in mind that the method will vary depending on the service. For instance, patch testing before brow services looks different than patch testing for manicures. However you proceed, document clients’ consent and results for added security.
Keep the Space Clean and Uncluttered
Preventing your clients from slipping or tripping in your salon is one of the easiest ways to lower liability risks. All it takes is a cleaning schedule that keeps the floors dry and free from wayward cords and equipment. Additionally, remember to sanitize tools, equipment, and surfaces after every client to prevent the spread of infections.
Hire Excellent Aestheticians
An informed, skilled team is your best line of defense against client complaints and litigation. Make sure you thoroughly vet each team member and provide standardized training on all procedures and cleaning requirements.
Putting these strategies into action shows your clients that their safety is your priority, thereby lowering your liability risk. By communicating effectively, stocking superior products, performing patch tests, maintaining a clean environment, and hiring skilled staff, you establish a praise-worthy salon environment and build trust with clients.
