Owning a hotel requires a preemptive attitude and attention to detail. The success of your location relies on not only the service but also the efficiency of the staff. From management to housekeeping, all employees play an important role in how a hotel operates—from its cleanliness down to the temperatures in every room. To promote the success of your hotel, explore these best practices to maintaining a hotel.
Hire the Most Qualified Staff
Hiring an all-star staff that’s knowledgeable and passionate about providing outstanding guest service is the heart of owning a successful hotel. Your staff is the first point of contact for all guests and the last smile they’ll see at the end of their stays.
Those in leadership roles should be held to a higher standard and be aware of proper delegating and communication methods that create a positive work environment.
Maintain Cleaning and Safety Protocols
Like most business establishments, hotels should remain clean and inviting. Housekeeping staff should follow correct room turnover procedures to promote guests’ comfort and safety. Maintenance staff should be responsible for the hotel’s exterior upkeep, including fire pits, pool areas, and landscaping.
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Perform Periodic Checks on all Doors and Windows
Regularly inspecting doors and windows ensures proper function. Check automatic entranceways for maintenance opportunities and damage to keep accessibility easy for guests. Eliminating debris from their surroundings, lubricating their components, and inspecting glass panels for damage will keep your automatic hotel doors at optimal function.
Prioritize HVAC and Plumbing
Prioritizing work orders by levels of risk streamlines maintenance duties and prevents significant operational expenses that can take away from the guest experience. Regularly inspect air conditioning units and change air filters to avoid untimely replacements. Evaluate boilers and chillers for malfunctions and for notable trends in energy usage. Also consider periodically checking the plumbing to prevent leaks, water damage, or corrosion.
Hotels are like machines—they require the encompassing functions of their many parts to run smoothly. Promoting these best practices to maintaining a hotel will help your location not only run smoothly but also leave a lasting impression on your guests.
