Shipping is an important aspect of businesses that sell tangible products. Many businesses operate entirely online. With COVID-19 restricting people’s visits to stores, it’s becoming even more central to the operations of establishments, both large and small. We discuss how to improve your company’s shipping department.
Track Orders for Customers
With large companies like Amazon offering such quick delivery times, people have come to expect fast shipping. You can track orders and make this information available to customers while they wait. The most common way to do this is by sending them a link via email that directs them to a page where their order’s status updates as it moves from the warehouse to their address. You can do this with your own tracking system or by partnering with a shipping service that tracks deliveries. When you offer this information to your customers, they’ll feel more satisfied about their experiences with your business.
Make Warehouse Communication Clearer
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Choose Warehouse Locations Strategically
The location of warehouses relative to your customers’ addresses affects shipping times and costs. Plan where to set up your warehouses so that they’re closer to your customers. This way, you can reduce both the cost and time of deliveries. To do this effectively, you should weigh whether centralized or decentralized warehousing is better for your business. The former is good when customers all fall into a specific region, while the latter aims to spread out multiple warehouses when your customers live in distant places. If you’re having trouble with warehousing, you can partner with a 3PL provider who can give you access to their established network of warehouses.
