You value your staff and could never pull off successful shifts day after day without them. However, you can’t deny that you could make improvements. Here are the easiest ways to improve productivity for servers at your restaurant.
Help Them Learn the Menu
When you onboard your new servers, they must learn the entire menu from front to back. While this is standard procedure in most restaurants, you should take this to the next level. Productivity and profits stall when waitstaff cannot remember menu details and fail to answer customer questions. To avoid this problem, quiz your servers on the menu regularly, especially if you have new fare hitting the floor. This examination should extend to the wine and beer selection as well. Servers who cannot explain the taste of a wine or recite the beers on tap run the risk of losing lucrative alcohol purchases.
Coach your staff on the specials every shift so they know what to offer customers. Practice asking questions as if you are a customer and help them anticipate challenging questions. With so many consumers preferring gluten-free or vegan options, servers should know what your eatery provides.
Encourage Teamwork
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Train Them on Restaurant Technology
Servers must be comfortable putting in orders and managing their tables electronically. Depending on your system, they may interface exclusively with machinery up front instead of the staff in the back. If you plan on choosing a restaurant POS system, you will need copious training for your servers. Otherwise, they will delay orders and upset customers with long wait times.
Implement these ways to improve productivity for servers so your restaurant works at its best. With ample knowledge and clear workflows, you can worry less about your staff and more about your customers.
