There are plenty of benefits to owning rental units in the same building: efficiency, familiarity with any problem spots on the property, and one-stop check-ins. And then there are the tricky parts. When your tenants are neighbors and they don’t get along, each of them will be turning to you to back them up. Here are some ideas on how to settle disputes between tenants without alienating either one.
Prepare
You probably don’t have training as a mediator, but that’s what your tenants are asking of you. With experience comes the knowledge for how to avoid these issues altogether. One skill you’ll acquire is learning how to better screen tenants in the first place. Even if the background check comes back without red flags, the tenant could just be gathering momentum as the perfect storm.
Another preparatory measure: a thorough residential lease agreement. As you draw up more and more of these, they might very well get longer with specifics. Do you really have to include, “keep noise levels down,” “don’t threaten others,” and “keep your hands to yourself”? After a few bad situations, you might think so.
Of course, that advice is just maddening when you’re already in the thick of it. It’s doubtful that you have the psychological savvy to resolve a situation to everyone’s satisfaction, but you can be fair. The main goal is to avoid the complaint being diverted to you. Try these steps:
Listen Thoroughly
Let the tenant explain what the misbehavior was, how often it’s been happening, if there’s any documentation, and any special circumstances. There’s no need to jump in until you have the full picture.
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Cover yourself by keeping notes on the altercation and the meetings going forward. Emails can be archived. You can even have your tenants sign your notes so there are no miscommunications. If things get more complicated, you’ll have a record of it.
Get the Other Side
Even if it seems obvious how to settle this dispute between tenants, listen to the potentially offending party first. They are also your responsibility, and you might be surprised how many details the complainant leaves out. If the situation was a one-time problem, you can issue a warning. If it looks like this might not be the end of it, you can hand them a notice of lease violation with firm consequences if it happens again.
Bring Them Together
Shouting through walls and leaving nasty notes is a lot easier than facing someone in person. In most cases, neither tenant proves to be purely evil. You’ll be refereeing them, but it can be effective for each to hear from the other as a human, not an enemy. Ask them to suggest solutions and compromises. Try to bring out things they have in common. You are the ultimate decider, but it’s also an opportunity to build a relationship that could blossom into something downright neighborly.
