Losing a shipment is a nightmare scenario for many business owners. Missing freight can irrevocably tarnish a company’s reputation, no matter how stellar their past performance. Oversights and accidents can occur no matter what preventative measures you take. Here is what you should do when your freight is lost.
Contact the Shipping Company
If you suspect something is amiss, you should call the company responsible for shipping your products. While unlikely, it is always possible that there has simply been a misunderstanding or an error in processing. If it does turn out that the shipment is lost, this will alert your shipping partner to the issue and allow them to begin looking for the lost shipment.
Document Everything
If your freight is lost, you should immediately compile all of your documentation on the shipment. This should include all communications you have had with the shipping company. Remember to collect everything you need to prove that the shipment was lost in transit.
Don’t Panic
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File a Claim
Your documentation will make it much easier to file a claim with an insurance company. For your claim, you will need to provide a manifest of everything included in the shipment. Make sure to include documentation that supports your claim that the shipment is lost.
Contact the Client
This is the final thing that you should do when your freight is lost. Reaching out to your client while awaiting the results of your claim is critical to maintaining the relationship. Let them know that you will be doing everything in your power to fix the situation. Ask them if there is anything you can offer to make up for the inconvenience. Many customers will appreciate the honesty and will allow you the opportunity to correct the problem.
