In unlikely book news, TTC supervisor Richard Lee has written Get Onboard — Walk in the Shoes of a Transit Operator, a 180-page book about a day in the life of transit operators and what they experience on the job.
“The book is described from the point of view of a TTC operator and is filled with real-life stories from the TTC operators that haven’t been heard by the majority of the public,” Lee said in an interview with the Toronto Sun.
He spent two months talking to co-workers to research the book and placed an emphasis on shattering the stigma surrounding TTC drivers, who have been targeted in the press for running red lights, sleeping on the job, smoking on transit property, texting or reading behind the wheel.
It’s a wonderful nod to those who don the TTC uniform every day to get us to where we need to go
“For so long the media and social media has been filled with stories of TTC operators, but they haven’t be able to share their experience and stories to the public until now,” he said. “Because of this book, the public now can see the sacrifices TTC operators make daily. I was inspired to write the book because there is so much good stuff people don’t know.”
And with a $4-million health benefits billing fraud scam currently under investigation, the book’s timing is important to the Toronto Transit Commission.
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“The TTC proudly supports Richard and the effort he has made to tell the story of TTC operators — the men and women we all interact with when taking the TTC, each of whom is committed to serving the public in what is an incredibly important and demanding job,” TTC spokesman Brad Ross said to the Sun. “It’s a wonderful nod to those who don the TTC uniform every day to get us to where we need to go.”
Although TTC statistics show that on average, one employee is assaulted each day, last year, nearly 5,000 TTC employees received commendations from customers for service excellence.
In fact, the book highlights great experiences and relationships drivers have developed with riders over the span of their careers, and how the job of a transit operator can be fulfilling in the city of Toronto.
This story also appeared in the National Post. To order Lee’s book online visit Chapters-Indigo.
